It is important that we briefly list the differences between a guarantee and a guarantee: A guarantee is voluntary and includes all the services that the manufacturer itself specifies. The warranty is required by law and must be observed by every manufacturer.
In the first six months of the warranty, we are obliged to provide evidence that the defect was caused by you. In the subsequent months of the warranty, however, you are obliged to prove to us that the defect was already present at the time of purchase.
Each King Controller is handcrafted and Made in Germany. Our prime models or classic editions are pre-produced and therefore cheaper than the self-configured controllers.
Your individually configured controller will be manufactured with the utmost care according to your wishes and then extensively tested.
Our delivery time depends on the complexity of your order, you can find exact delivery times in the product description. If you configure your King Controller yourself, please consider that it is assembled and designed by hand. When we have assembled your custom controller, it will be tested before leaving our production facility. Therefore, the delivery time of your Custom King Controller usually takes longer, you can find more details directly in the configurator .
If your King Controller shows a defect after a short time, you don't need to panic. Simply fill out the " Controller Repair Request " and you'll receive an email with all the information you need.
If your swap sticks show signs of wear or even crack after extensive gaming, you can easily order new ones in our shop . We have a variety of colors, sizes and shapes available.
You shorten the production time of your configured controller, so your Custom King Controller is at your home even faster.
Connect the controller to the PS4 or PS5 using a USB cable. Then wait a moment and only then press the home button on your PS4 or PS5 controller for 10 seconds . COMPLETE!
Depending on the controller, there are different ways to connect it to the PC.
On our page at the bottom, you will find the point: Instructions. There is a remap guide for all paddles. Otherwise, just go to Instagram , where you will find the instructions as a "story highlight".
It is currently not possible to switch off the LEDs.
Check out our other points under "Good to Know" to see if your question is included or simply send us an email to: firstname.lastname@example.org
questions about your order
If you have placed an order and changed your mind, simply email us your order number to email@example.com and we will cancel your order. If you have already received your product and would like to send it back, you can find the return form here!
After production, shipping takes 1-3 business days. As soon as your package is handed over to the service provider, you will receive an email with all the details including the tracking number, so you can track your package at any time.
As soon as your package has been handed over to the shipping service provider, you will receive a tracking number from us by email. With this you can track your package and see the estimated time of delivery.
If you have not yet received a shipping notification, your package is still being processed. As soon as your package has been handed over to the shipping service provider, we will inform you by email.
As soon as your package has been handed over to the shipping service provider, you will receive a tracking number from us by email.
If you have changed your mind after placing your order, simply email us your order number to firstname.lastname@example.org and we will cancel your order.
Our upper cases are produced with water transfer printing and are immersed in the foil, which means that the design may differ slightly. Thus each King Controller is unique .
In most cases, the shipping service provider will automatically return your package if there is an address error and the recipient could not be found at the address provided. When your package arrives back at our logistics center, we will automatically contact you by email.
You can check your order and its status at any time in your customer profile.
If we do not receive payment within the 14-day payment period, our system will automatically cancel the order.
The following payment methods are available to you: Amazon Pay, Amex, Apple Pay, Bancontact, eps, Google Pay, iDeal, Klarna, Mastercard, Visacard, Paypal, Klarna Sofortüberweisung